Our Commitment to GDPR

Serene-wolf is committed to compliance with the General Data Protection Regulation (GDPR) and respects the data protection rights of individuals in the European Economic Area (EEA). This page outlines how we fulfill our GDPR obligations.

Legal Basis for Processing

We process personal data under the following legal bases:

Your Rights Under GDPR

If you are located in the EEA, you have the following rights:

Right to Access

You can request confirmation about whether we process your personal data and obtain a copy of that data.

Right to Rectification

You can request correction of inaccurate personal data we hold about you.

Right to Erasure

You can request deletion of your personal data under certain circumstances, including when data is no longer necessary for its original purpose.

Right to Restriction of Processing

You can request that we limit how we use your personal data in specific situations.

Right to Data Portability

You can request a copy of your personal data in a structured, commonly used, machine-readable format.

Right to Object

You can object to processing of your personal data based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing that produce legal effects or similarly significant impacts. We do not engage in such automated decision-making.

How to Exercise Your Rights

To exercise any of these rights, contact us at [email protected] with your request. We will respond within thirty days. You may need to verify your identity before we process your request.

Data Protection Officer

For questions about data protection practices or to exercise your rights, contact our data protection representative at [email protected].

Data Transfers

When we transfer personal data outside the EEA, we ensure appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission or other legally recognized transfer mechanisms.

Data Retention

We retain personal data only as long as necessary for the purposes for which it was collected or as required by law. Client engagement data is typically retained for seven years following project completion.

Security Measures

We implement appropriate technical and organizational security measures to protect personal data against unauthorized access, loss, or alteration. These measures include:

Cookies and Tracking

We obtain consent before using non-essential cookies. You can manage cookie preferences through the banner displayed on your first visit or through your browser settings. See our Cookies Policy for details.

Third-Party Processors

We work with carefully selected service providers who process data on our behalf. These processors are contractually bound to GDPR-compliant data protection standards.

Data Breach Notification

In the event of a personal data breach that poses risks to your rights and freedoms, we will notify affected individuals and relevant supervisory authorities within seventy-two hours as required by GDPR.

Right to Lodge a Complaint

If you believe we have not complied with GDPR requirements, you have the right to lodge a complaint with a supervisory authority in your jurisdiction. However, we encourage you to contact us first so we can address your concerns directly.

Children's Data

We do not knowingly collect or process personal data of individuals under sixteen years of age without parental consent.

Updates to This Statement

We may update this GDPR compliance statement periodically to reflect changes in our practices or legal requirements. Updates will be posted with a revised date.

Contact Information

For GDPR-related inquiries:
Serene-wolf
425 Robson Street, Suite 1840
Vancouver, BC V6B 6L8
Canada
Email: [email protected]